If you are not seeing the Live Chat box in our Client Care portal, it is likely a firewall issue. Please ask your IT department to look into this:
<ul>
<li>Open Chrome in <a href="https://support.google.com/chrome/answer/6130773" target="_blank">guest mode</a></li>
<li>Log into the <a href="https://www.keyinfosys.com/ClientCare" target="_blank">Keystone Client Care portal</a></li>
<li>Right-click anywhere on the page</li>
<li>Select "Inspect" from the dropdown, and go to the "Console" tab&nbsp;</li>
</ul>
There, you may see some WebSocket connection failures (see screenshot below).&nbsp;
Please update your proxies or firewall settings to allow these connections. If you need further assistance, please contact Keystone at clientcare@keyinfosys.com.&nbsp;&nbsp;
<img src="https://cdn.livechat-static.com/api/file/kb/file/5399341/d4cc98eb8c-50f308beb9dacdf31d25.png" alt="undefined" style="float:none;height: undefined;width: undefined"/>

If you are not seeing the Live Chat box in our Client Care portal, it is likely a firewall issue. Please ask your IT department to look into this:
Open Chrome in guest mode
Log into the Keystone Client Care portal
Right-click anywhere on the page
Select "Inspect" from the dropdown, and go to the "Console" tab 
There, you may see some WebSocket connection failures (see screenshot below). 
Please update your proxies or firewall settings to allow these connections. If you need further assistance, please contact Keystone at clientcare@keyinfosys.com.  
 






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General

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