If you have already created and posted an A/R Invoice, you can write it off with the following steps:&nbsp;&nbsp;
1) Run the Accounts Receivable Adjustments/Write-off Entry screen (AR0074)
2) Click the F5 key (or the New Record icon, below) to create a new entry
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&nbsp;3) Choose the appropriate Type for the adjustment (NOTE: if you need a new type, you can create that on the Code Table Maintenance screen / KC0004 - the code table is AR.TRANS.TYPE).
4) For the Post Date, you can use any date you like - you may want to use the original invoice date, as long as that period is still open.
5) If the refund amount is $120, enter 120 as the amount. Positive amounts <ins>reduce</ins> the A/R invoice balance.
6) Enter the G/L account to be credited (it must be the same G/L account on the invoice).
7) Enter the A/R Invoice number and the write-off amount (this will match the Total amount if you are only writing off one invoice).
8) When you click OK, the transaction will post; there is no register/update process. See screenshot below:
<img style="float:none;height: undefined;width: undefined" alt="undefined" src="https://cdn.livechat-files.com/api/file/kb/file/5399341/82dfc7614b-bcb719e07d580805a8da.png">

If you have already created and posted an A/R Invoice, you can write it off with the following steps:  
1) Run the Accounts Receivable Adjustments/Write-off Entry screen (AR0074)
2) Click the F5 key (or the New Record icon, below) to create a new entry
 
 3) Choose the appropriate Type for the adjustment (NOTE: if you need a new type, you can create that on the Code Table Maintenance screen / KC0004 - the code table is AR.TRANS.TYPE).
4) For the Post Date, you can use any date you like - you may want to use the original invoice date, as long as that period is still open.
5) If the refund amount is $120, enter 120 as the amount. Positive amounts reduce the A/R invoice balance.
6) Enter the G/L account to be credited (it must be the same G/L account on the invoice).
7) Enter the A/R Invoice number and the write-off amount (this will match the Total amount if you are only writing off one invoice).
8) When you click OK, the transaction will post; there is no register/update process.  See screenshot below:
 



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